FAQs: Tech Help & Troubleshooting

Find answers to your questions about Elite.

Clearing cache and cookies – Mozilla FireFox

There are several ways you can clear your cache and cookies in Mozilla FireFox

Option 1: (For FireFox 29 and above)

  • Click on the Menu Icon (Top right hand corner, three lines stacked on each other)
  • Click on Options

Mozilla FireFox Menu

  • At the top make sure you are on the privacy tab

Mozilla FireFox Privacy Tab

 

  • Under the History Section click link that says clear your recent history
  • In the Clear History Window
    • Where it says Time Range To Clear select Everything
    • Check the boxes for
      • Cookies
      • Cache
      • Offline Website Data

Mozilla FireFox Clear Cache

 

(NOTE: If you don’t see the options above you may need to click the little arrow next to details to expand the list)

  • Click Clear Now
  • Click Ok to close the options window

Option 2:

  • Click on Tools in the Menu Bar
  • Click on options
  • Click on Privacy tab (across the top)

 

  • Under the History Section click link that says clear your recent history
  • In the Clear History Window
    • Where it says Time Range To Clear select Everything
    • Check the boxes for
      • Cookies
      • Cache
      • Offline Website Data

(NOTE: If you don’t see the options above you may need to click the little arrow next to details to expand the list)

  • Click Clear Now
  • Click Ok to close the options window

Option 3: (This is a keyboard shortcut)

  • Hit ctrl + shift + del on your keyboard this will bring up the Clear History Window.
  • In the Clear History Window
    • Where it says Time Range To Clear select Everything
    • Check the boxes for
      • Cookies
      • Cache
      • Offline Website Data

(NOTE: If you don’t see the options above you may need to click the little arrow next to details to expand the list)

  • Click Clear Now
  • Click Ok to close the options window

Clearing Cache and Cookies for FireFox on a Mac/Apple Computer

Firefox 28 (and below)
Firefox 29 (and above)

There are cases where you will select other boxes. If things just aren’t working or you are having trouble logging in then you will want to clear everything by selecting all boxes. Please note this will clear your saved passwords and you will have to type them in the next time you go to any website where you had the password remembered.

Outside Links

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
http://www.wikihow.com/Clear-Cookies-and-Cache-in-Firefox
https://support.google.com/accounts/answer/32050?hl=en

Still can't find your answer?

If you can't find what you're looking for, please contact us.

Call Us icon

Call us: 888.857.6920

Speak to a customer service representative.

Weekdays: 9 a.m. - 6 p.m. ET

Get in touch icon

Send us a note

Email us and we'll get back to you within 24 hours

Email Us