FAQs: General Information

Find answers to your questions about Elite.

Did we receive your test?

Online:

If you took your test on our website, it was processed immediately. Just login to your course dashboard, click the “Certificates” tab on the left-hand side of the screen, and choose the certificate you want.
 

Mailed In:

All mailed in tests are processed within 24 business hours after receipt.

If you provided your email address on the test sheet, your certificate will be emailed back to you.

Check your inbox as well as your junk/spam folder, sometimes they get directed there, please allow 10 business days for receipt of a mailed certificate of completion.

If you do not provide your email address, a hard copy of your certificate is mailed to the address on the test sheet.

Still can't find your answer?

If you can't find what you're looking for, please contact us.

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Call us: 888.857.6920

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Weekdays: 9 a.m. - 6 p.m. ET

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