FAQs: General Information

Find answers to your questions about Elite.

Help! What do I do if there is an error on my certificate?

Never fear! Our Customer Service Team can assist via phone or email! Our site is equipped with a “Contact Us” option under “Resources” at the bottom our home screen.

This will take you to our “Contact Us” page.

From here, you will have the option to check our FAQS, or select a method of contact. You can alert us of the error on your certificate via email or phone. Please allow 24 hours for us to process your email request. We can also be reached Monday through Friday, 9AM-6PM Eastern, at 1-888-857-6920.

Still can't find your answer?

If you can't find what you're looking for, please contact us.

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Call us: 888.857.6920

Speak to a customer service representative.

Weekdays: 9 a.m. - 6 p.m. ET

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