FAQs: General Information

Find answers to your questions about Elite.

How long does it take to get my certificate?

The time in which it takes to receive your certificate(s) is solely dependent on how you submit your test(s) and payment. We do allow you to submit your tests in a few different ways for your convenience.

  1. Online:
    1. Your certificate is available on your dashboard immediately
    2. If you elected to have a certificate mailed it will be 7-10 business days

  2. Phone:
    1. We are able to email you a certificate immediately
    2. We can mail you a certificate and it will take 7-10 business days

  3. Fax or email:
    1. We will have a certificate emailed to you within 2 business days of you sending in your exam(s)
    2. If you wish to have the certificate mailed out it is an additional 7-10 business days. So you are looking at 9-12 business days from when you sent in your sheet.

  4. Mail: we are completely dependent on the postal service here
    1. If you provide your email address we will have your test processed and certificate emailed out within 2 business days of receiving your test. In total you are looking at 9-12 business days.
    2. If you do not provide an email address we will mail your certificate back. This will be 7-10 business days onto of the 9-12, so you are looking at 2-3 weeks all together from the day you mail out the test.

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Call us: 888.857.6920

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Weekdays: 9 a.m. - 6 p.m. ET

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