FAQs: General Information

Find answers to your questions about Elite.

I purchased the wrong course! Can I swap it for another?

Absolutely! We understand that mistakes happen. We would be happy to assist you with a course swap. Our site is equipped with a “Contact Us” option under “Resources” at the bottom of our home screen.

contact us

This will take you to our main Contact screen.

login

From here, you will have the option to check our FAQS, or select a method of contact. Further down the page, you will see an option for requesting a course swap!

swap course

Please fill out the information requested on the form, then click “Submit”. We can swap similar courses for the same number of hours free of charge! If you are requesting additional hours, fees may apply. You will be contacted to complete a request for any additional hours. Please allow 24 hours for the processing of your course swap.

email

Please also feel free to call us directly to complete a course swap. We can be reached Monday through Friday, 8AM-6PM Eastern, at 1-888-857-6920.

Still can't find your answer?

If you can't find what you're looking for, please contact us.

Call Us icon

Call us: 888.857.6920

Speak to a customer service representative.

Weekdays: 9 a.m. - 6 p.m. ET

Get in touch icon

Send us a note

Email us and we'll get back to you within 24 hours

Email Us