Frequently Asked QuestionsBelow you can find some of the most commonly asked questions pertaining to Elite Continuing Education products and services. Search by Keywords or Topic Search If you still have questions or cannot find what you're looking for, please contact us directly via email at firstname.lastname@example.org or call our customer service team at 1-888-857-6920. When you call, be sure to have your professional license number or a valid email address on hand so that we can quickly confirm your account information. Account Information Set Up & Retrieval I want to set up a NEW account. How do I edit my User Profile? I forgot my username or password. I need my own personal e-mail address before I can set up my account. What is my password? Accreditation Statements Elite Healthcare Accreditations (Nursing, NP, CNA, OT, PT, Massage Therapy, Social Work, Counseling, Psychology, Dental, Pharmacy) Elite Personal Care Accreditations (Cosmetology, CAMs, Barber, Funeral Director, Veterinarian, Electrician) Company Information Contact Us Hours of Operation I want to talk to a live person? CE Provider Grievance Policy Our Core Values BBB Business Review CE Courses & Packages (Online) How do I purchase an Elite course? How do Elite courses work? How do Elite packages work? How do I reschedule my class? Can I print my course material? What do I do if I have questions, problems, or concerns about my course? Why is my course expired? Do I need to take the entire course in one sitting? CE Course Books (State Correspondence Books Received by Mail) When should I get my book? Where can I find my book code? Why did I not get my book? I need a coursebook. CE Course Testing Do I need to take and pass a test to get my certificate? Why was my test not saved? Did Elite receive my test? How do I take my test? Certificates & Reporting of CE Hours Are my hours reported to CE Broker? How do I get my CE certificate of completion? How long does it take for you to report my hours to CE Broker? How long does it take to get my certificate? Took a course online and need your certificate? What do I do if there is an error on my certificate? I mailed/faxed my test, how do I get my certificate? What if I don't pass the test? Am I charged again? After I complete my CE am I all done? Disabilities Important information for people with disabilities License Renewal What do I need to know to renew my license? I entered the wrong license number. Can I pay Elite my license renewal fee? How many hours do I need to renew? Where can I find the course ID number that I need to renew my license? Where is my License? Live In-Person Seminars What do I need to know before registering for a live in-person seminar? What information will I need the day I attend a live in-person seminar? What do I need to know after my live in-person seminar is over? Membership Information (All Access or Passport) How does Elite membership work? How do I add courses to my membership dashboard? What are my membership benefits? What happens after I sign up for All Access? What happens at the end of my membership? What if I want to cancel my membership? What if I want to upgrade to a different membership program? Purchases, Refunds & Promotional Discounts Can you email me my receipt? Do you have promotional codes? Do you price match? Will you match a competitor's price? How do I request a refund? I purchased the wrong course! Can I swap it for another? Regulatory Questions Can you change my completion date? Why is there a timer in my course? Tech Help & Troubleshooting Can I take online courses from different computers? Clearing cache and cookies - Google Chrome Clearing cache and cookies - Mozilla Firefox Clearing cache and cookies and other tips - iPad Clearing cookies and temporary internet files - Internet Explorer Clearing Cache & Cookies & Other Tips-iPad Can I take my courses on an iPad? Clearing cache and cookies and other tips - iPad Profession & State-Specific Information Texas Cosmetologists How can I complete my TX cosmo hours? New Jersey Social Work Frequently Asked Questions for New Jersey Social Workers Ohio Cosmetology Ohio Cosmetology: Everything You Need to Know Pennsylvania Child Abuse Recognition and Reporting Does this course count towards my required continuing education hours? Why did you not report my Child Abuse course for my Pennsylvania license? Why do I have to do the child abuse course every renewal? Why do I have to provide my date of birth and the last 4 digits of my social security number? Why do you need my date of birth? Florida Community Association Managers What is our CAM website? Where is the CAM option in the professions tab? Florida Cosmetologists Can I call my answers in for FL cosmetology? When does the FL board of cosmetology send out notices of license renewal? Florida Massage Therapists Can Elite fulfill my 12 hours of classroom requirements? Can I attend a live seminar without having enrolled prior to the seminar date? How do I obtain my certificate of completion once I have attended the class? What happens if I only attend part of a seminar? Sign Up Today: Receive, course updates, CE renewal reminders, industry news & more! Email is required State is required Select State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Washington D.C. 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