Arizona Funeral Continuing Education

• Chapter 1: Professional Ethics and Arizona Revised Statutes (Meets 3 hours of the Legal Compliance and Ethics requirement.)
• Chapter 2: HIV/AIDS - Communicable Diseases and OSHA Bloodborne Pathogens (Meets 3 hours of the Mortuary Science requirement.)
• Chapter 3: Aftercare - Extending a Helping Hand All Year Round (Meets 1 hour of the Professional Development requirement.)
• Chapter 4: It’s Not Your Father’s Funeral Home (Meets 3 hours of the Professional Development requirement.)
• Chapter 5: Marketing Within Your Community (Meets 2 hours of the Professional Development requirement.)

Learning objectives

? Describe five CDC universal precautions for infection prevention and control for airborne, droplet, and contact transmission of pathogens.
? List five steps for personal protective equipment (PPE) compliance from the CDC guidelines for infection prevention and control procedures in the funeral home setting.
? Explain how pathogenic organisms may be spread in funeral home settings and identify factors that influence exposure and transmission.
? Identify five types of infectious disease that require the use of barriers, personal protective equipment, and control strategies to protect personnel from pathogens according to CDC and WHO guidelines.
? Define epidemiologically important organisms and discuss four types, including modes of transmission.
? List and discuss OSHA guidelines and strategies, including cleaning, sterilization, chemical disinfection, and barriers to protect personnel and the public from infectious disease.
? Describe CDC guidelines for barriers, protectiv

Learning objectives 

? Discuss your ethical responsibility to the profession.
? Explain your duties and responsibilities to the families you serve.
? Explain the importance and need for confidentiality.
? List a number of funeral-related organizations that teach their own code of ethics.
? Describe your oversight responsibilities in dealing with third-party contractors or other service professionals.
? Understand your professional duties and responsibilities under Arizona law.

Learning objectives

• Identify the opportunities for memorialization and personalization.
• List the regulations and benefits of advance funeral planning. 
• Recognize the rising demand of technology in funeral services.
• Focus on industry changes and trends.  

Learning objectives 

• Discuss the shifts in religious trends across the United States.
• Recognize the difference of religious versus spiritual/humanist funerals.
• Identify the core religious practices within the United States.
• Develop a general understanding of less common religious practices.

About the author 

Lindsay Andre’ is a licensed funeral director, embalmer and crematory operator in the state of Pennsylvania. She has served as the funeral director, embalmer and operator at Bolock Funeral Home and Crematory, Inc. in Cresco, Pennsylvania. Ms. Andre’ obtained her Associate of Applied Science in Mortuary Science at the American Academy McAllister Institute in New York City. She has also earned a Master of Science in Business Administration from Strayer University, a Bachelor of Science in Business Management and an Associate of Applied Science in Business Management.

Learning Objectives

• Define advanced funeral planning.
• Identify advanced planning options.
• Describe the significance of ethical concerns and legislation in the Death Care Industry.
• List the elements of an advanced planning or preneed contract.
• Discuss the importance of Medicaid and how it affects advanced planning.
• Identify impairments and apply ethical practice in handling advanced planning for elder clientele.

About the Author
Lindsay Andre’ is a licensed funeral director, embalmer and crematory operator in the state of Pennsylvania. She has served as the funeral director, embalmer and operator at Bolock Funeral Home and Crematory, Inc. in Cresco, Pennsylvania. Ms. Andre’ obtained her Associate of Applied Science in Mortuary Science at the American Academy McAllister Institute in New York City. She has also earned a Master of Science in Business Administration from Strayer University, a Bachelor of Science in Business Management and an Associate of Applied Science in Business Management.

Learning objectives 

• Define the four types of difficult people.
• Discover how to handle the behaviors of difficult people. 
• Explain the relationship between stress and illness.
• Define and give examples of very aggressive and very passive behavior. 

About the author 

Lindsay Andre’ is a licensed funeral director, embalmer and crematory operator in the state of Pennsylvania. She has served as the funeral director, embalmer and operator at Bolock Funeral Home and Crematory, Inc. in Cresco, Pennsylvania. Ms. Andre’ obtained her Associate of Applied Science in Mortuary Science at the American Academy McAllister Institute in New York City. She has also earned a Master of Science in Business Administration from Strayer University, a Bachelor of Science in Business Management and an Associate of Applied Science in Business Management.