Arizona Funeral Continuing Education

• Chapter 1: Professional Ethics and Arizona Revised Statutes (Meets 3 hours of the Legal Compliance and Ethics requirement.)
• Chapter 2: HIV/AIDS - Communicable Diseases and OSHA Bloodborne Pathogens (Meets 3 hours of the Mortuary Science requirement.)
• Chapter 3: Aftercare - Extending a Helping Hand All Year Round (Meets 1 hour of the Professional Development requirement.)
• Chapter 4: It’s Not Your Father’s Funeral Home (Meets 3 hours of the Professional Development requirement.)
• Chapter 5: Marketing Within Your Community (Meets 2 hours of the Professional Development requirement.)

Learning objectives

• Understand OSHA’s Bloodborne Pathogen standard.
• Understand proper sterilization and sanitation techniques for your instruments and workplace.
• Know the difference between HIV infection and AIDS.
• Describe how HIV/AIDS-infected employees should be treated.
• Describe the precautions you should take to limit exposure to blood-borne pathogens.

Learning objectives

• Discuss your ethical responsibility to the profession.
• Explain your duties and responsibilities to the families you serve.
• Explain the importance and need for confidentiality.
• List a number of funeral-related organizations that teach their own code of ethics.
• Describe your oversight responsibilities in dealing with third-party contractors or other service professionals.
• Understand your professional duties and responsibilities under Arizona law.

Learning objectives

• Define aftercare.
• List several types of aftercare.
• Demonstrate how aftercare can help the funeral home’s business grow.
• Analyze ethical issues within aftercare.

Objectives

• Identify preplanning activities and guidelines to meet changing consumer demands.
• Discuss consumer demands and list options for funeral services and celebrations outside of the funeral home.
• Explain the changes in embalming and cremation, including alternative methods that are growing in popularity.
• Define five technology strategies to expand market coverage and meet client needs.
• Identify components of personalization and strategies to achieve them.
• Discuss the changing roles of women in the industry.
• Compare and contrast the services offered by publically-owned corporations and private family businesses.
• List innovative commemorative products for the disposition of remains.

Learning objectives

• Develop a community-based marketing strategy.
• Identify local needs.
• Recognize and understand your competition.
• Development of marketing channels.
• Distinguishing between fair vs. unfair marketing.

Chapter 1: Professional Ethics and Arizona Revised Statutes (Meets 3 hours of the Legal Compliance and Ethics requirement.)

Chapter 2: HIV/AIDS - Communicable Diseases and OSHA Bloodborne Pathogens (Meets 3 hours of the Mortuary Science requirement.)

Chapter 3: Aftercare - Extending a Helping Hand All Year Round (Meets 1 hour of the Professional Development requirement.)

Chapter 4: It's Not Your Father's Funeral Home (Meets 3 hours of the Professional Development requirement.)

Chapter 5: Marketing Within Your Community (Meets 2 hours of the Professional Development requirement.)