Arizona Funeral Continuing Education

Challenges lie in the ability to remain professional at all times – it is crucial to retain a heightened sense of awareness in situations dealing with difficult people. This course provides the proper behavioral management skills that reduce the inherent defensive response when faced with a difficult individual or abuser. 

Challenges lie in the ability to remain professional at all times – it is crucial to retain a heightened sense of awareness in situations dealing with difficult people. This course provides the proper behavioral management skills that reduce the inherent defensive response when faced with a difficult individual or abuser. 

Communication is an essential aspect of life; yet, it can be taken for granted. Its centrality to being in the world and in professional practice often becomes evident when a provider and older adults encounter communication difficulties. The factors that can affect providers’ communication with older adults relate to sociocultural considerations, the environment, as well as the interactions between these factors. When communicating with older adults, it is necessary to get to know the person as an individual. It is also important to ensure that the communication meets their needs and abilities. Effective communication is essential and requires competence and engagement.