Funeral Director: Coping with Difficult People and Situations

14.95
Online
Elective
Please select your state to enroll in this course
Learning objectives

  • Define the four types of difficult people.
  • Discover how to handle the behaviors of difficult people.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior.

Coping with Difficult People and Situations

14.95
Learning objectives

  • Define the four types of difficult people.
  • Discover how to handle the behaviors of difficult people.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior.