Funeral Director: Effective Communication with Seniors

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Learning Objectives
  • Describe components of the communication process.
  • Define the four categories of communication.
  • Identify changes in communication over time.
  • Explain how to effectively communicate with seniors.
  • Summarize how to communicate with difficult seniors.
  • Discuss how environmental factors may affect communication.
  • Identify common diseases and disabilities in seniors. 

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