Funeral Director: Funeral Services: Interpersonal Skills and Communication

15.00
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Learning objectives

  • Be able to discuss and respond to the grieving process in ways that assist the bereaved.
  • Develop strategies and skills that enhance interpersonal communications.
  • Be familiar with the consumer information provided by the Federal Trade Commission in “Funerals, A Consumer Guide.”
  • Discuss your ethical responsibility to the profession.
  • Explain the importance and need for confidentiality.

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