Funeral Director: Managing Stress and Your Client

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About the Course

  • Understand Maslow's Hierarchy of Needs.
  • Describe the physiological reactions that produce the "fight or flight" response.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior.
  • List some characteristics of active listening and explain its purpose.

Find Managing Stress and Your Client in your state

  • Illinois