Illinois Funeral Continuing Education

• Understand the general price list.
• Know the six disclosures required of the general price list. 
• Understand what information must be included on a casket price list.
• Describe the requirements of the statement of funeral goods and services selected.

About the Course

• Understand OSHA's blood-borne pathogen standard.
• Understand proper sterilization and sanitation techniques for your instruments and workplace.
• Know the difference between HIV infection and AIDS.
• Describe how HIV/AIDS-infected employees should be treated.
• Describe the precautions you should take to limit exposure to blood-borne pathogens.

About the Course

• To be able to identify the potential for complicated grief in an elder individual and to better provide relevant suggestions for help.
• To have an awareness of the extensive impact of bereavement and the special circumstances of loss in older adulthood.
• To have a better understanding of issues of diversity in elder age loss.

  
  

About the Course

• List and explain the three main areas in which funeral homes have legal obligations under the ADA.
• Explain required conduct for employers regarding the confidentiality of medical records.
• Discuss the defining features of "reasonable accommodation" and "undue hardship" and provide examples of each.
• Explain an employer's responsibilities for making its facilities accessible.
• Distinguish between a funeral home's responsibilities under Title I versus Title III of the ADA.
• Explain the significance of a "direct threat" under the ADA and why HIV is not considered one.
• Discuss a funeral home's responsibilities to the hearing-impaired and whether an interpreter must be provided.
• Discuss some of the environmental concerns associated with CJD that might affect your work.

• Be able to conduct each funeral service with dignity and respect, adapting funeral arrangements to serve the needs of each family as appropriate and according to their means, customs, and religious, cultural and national traditions.
• Be able to recognize, understand and adapt to the needs of ethnic communities as well as mainstream or numerically dominant groups.
• In dealing with the bereaved, be able to:
  • Understand and respect the values of the people you serve.
  • Provide interpreters, if necessary.
  • Reduce incidents of perceived discrimination, lack of empathy, or hostility due to ignorance of specific customs and traditions.
• Be accountable and able to serve the multicultural consumer base.

About the Course

• Discuss your ethical responsibility to the profession.
• Explain your duties and responsibilities to the families you serve.
• Explain the importance and need for confidentiality.
• List a number of funeral-related organizations that teach their own code of ethics.
• Describe your oversight responsibilities in dealing with third-party contractors or other service professional.

About the Author

• Discuss your ethical responsibility to the profession.
• Explain your duties and responsibilities to the families you serve.
• Explain the importance and need for confidentiality.
• List a number of funeral-related organizations that teach their own code of ethics.
• Describe your oversight responsibilities in dealing with third-party contractors or other service professionals.

• Describe the significance of ethical concerns and legislation in the funeral business in recent history.
• Explain some pros and cons to preneed planning.
• List the necessary elements of a preneed contract.
• Explain your state’s regulations regarding preneed contracts and Medicaid.
• Apply ethical frameworks to dilemmas involving senior citizens and funeral planning.
• Identify disabilities or impairments more common to senior citizens than other age groups.

• List and explain the OSHA guidelines for the prevention of the transmission of bloodborne pathogens in the mortuary setting.
• Identify the appropriate personal protective equipment to protect the eyes, face, hands, feet, and respiratory system from hazardous materials in the mortuary setting according to OSHA and CDC guidelines.
• List five guidelines from the OSHA Formaldehyde Protection Standard.
• Identify and define the Standard Precautions from the Centers for Disease Control and Prevention that apply to mortuary and funeral procedures.

Learning Objectives

• Define the green funeral trend and explain how it impacts embalming and the restorative arts.
• List the OSHA guidelines for the use of formaldehyde in embalming.
• Identify the possible effects of formaldehyde on mortuary professionals and the environment.
• List four problem cases where embalming pre-injection is required.
• Select and describe three techniques to manage edema.
• Describe two alternative chemicals for embalming.
• Select and explain four techniques for bariatric embalming.
• Identify four components of pre-embalming analysis.
• Define the career of desairology and its function in mortuary practice.
• List the four areas of the desairology course of study for certification.
• Describe the importance of restorative art in the funeral process for families.
• Identify four examples of restorative art techniques for minor and major cases.
• Discuss the ethical principles and professional codes of conduct that apply to the practice of embalming and restorative arts.
• Describe three new trends that impact embalming and restorative arts today.
• Identify four objectives of ecobalming.

About the Course

• Understand Maslow's Hierarchy of Needs.
• Describe the physiological reactions that produce the "fight or flight" response.
• Explain the relationship between stress and illness.
• Define and give examples of very aggressive and very passive behavior.
• List some characteristics of active listening and explain its purpose.

• Identify preplanning activities and guidelines to meet changing consumer demands.
• Discuss consumer demands and list options for funeral services and celebrations outside of the funeral home.
• Explain the changes in embalming and cremation, including alternative methods that are growing in popularity.
• Define five technology strategies to expand market coverage and meet client needs.
• Identify components of personalization and strategies to achieve them.
• Discuss the changing roles of women in the industry.
• Compare and contrast the services offered by publicly-owned corporations and private family businesses.
• List innovative commemorative products for the disposition of remains.

Learning objectives

• Describe five CDC universal precautions for infection prevention and control for airborne, droplet, and contact transmission of pathogens.
• List five steps for personal protective equipment (PPE) compliance from the CDC guidelines for infection prevention and control procedures in the funeral home setting.
• Explain how pathogenic organisms may be spread in funeral home settings and identify factors that influence exposure and transmission.
• Identify five types of infectious disease that require the use of barriers, personal protective equipment, and control strategies to protect personnel from pathogens according to CDC and WHO guidelines.
• Define epidemiologically important organisms and discuss four types, including modes of transmission.
• List and discuss OSHA guidelines and strategies, including cleaning, sterilization, chemical disinfection, and barriers to protect personnel and the public from infectious disease.
• Describe CDC guidelines for barriers, protective equipment, and control procedures for personnel to prevent exposure to infectious material during the embalming process.
• Define CDC and OSHA guidelines for handling, cleaning, disinfection, sterilization, and waste disposal procedures to during post-mortem procedures to prevent disease transmission.
• Discuss the professional funeral director and embalmer’s responsibility for maintaining a safe environment for personnel, the public, and the environment.
• Identify strategies and procedures for preventing transmission and controlling Ebola and HIV/AIDS virus during all post-mortem procedures.
• Select five myths concerning infectious disease contamination from embalming and burial and discuss facts from PAHO and WHO research studies that dispel them.

Learning objectives

• Discuss some of the reasons different cultures have embalmed their dead.
• Describe the process and materials used to embalm the dead in ancient Egypt.
• Discuss the historical changes affecting the embalming policy from the Dark Ages through the Renaissance.
• Explain how the Civil War changed the history of embalming.
• List three noted early American embalmers and their contributions to the field.
• Name three inventions that significantly changed embalming techniques in the 1800s and 1900s.
• Name the first well-known “demisurgeon” whose restorative techniques were a sensation in the early 1900s.
• Discuss the findings from the recent National Cancer Society research, published in November 2009, and how this may affect the use of formaldehyde in embalming.
• Explain the risks of arsenic in old cemeteries and embalmed bodies and how to protect yourself from exposure to arsenic.

• Understand the guidelines for the General Price List. 
• List the information needed on Casket Price List. 
• Describe the requirements of Outer Burial Container Price List. 
• List the misrepresentations prohibited by the rule. 

About the Course

• Gain a general understanding of grief and bereavement.
• List the five stages of grief.
• Describe special aspects regarding relationship to the deceased.
• List resources and roles the funeral professional can provide.

This online course consists of:

Green Funerals (5 CE Hours)

About the Course

• Be able to discuss and respond to the grieving process in ways that assist the bereaved.
• Develop strategies and skills that enhance interpersonal communications.
• Be familiar with the consumer information provided by the Federal Trade Commission in "Funerals, A Consumer Guide."
• Discuss your ethical responsibility to the profession.
• Explain the importance and need for confidentiality.

About the Course

• Describe value-added kinds of personalization.
• List the legal requirements and benefits of advance funeral planning.
• List some therapeutic benefits of technology in funeral services.
• List benefits available from computer software designed for use in a funeral business.

  
  

This online course consists of:

Funeral Marketing in the 21st Century (4 CE Hours)

• Identify the opportunities for memorialization and personalization.
• List the regulations and benefits of advance funeral planning. 
• Recognize the rising demand of technology in funeral services.
• Focus on industry changes and trends.  

• List employer and employee responsibilities under this standard.
• Describe formaldehyde monitoring procedures.
• Identify medical information and reporting.

About the Course

• Learn the history of the formaldehyde monitoring regulation.
• List formaldehyde monitoring procedures.
• Identify procedures for medical information and reporting.

• Design a legal application form.
• Know what not to ask in an interview.
• Describe strategies for hiring that get the best candidate.
• Identify the basics of reference-checking.
• Avoid common mistakes that risk legal liability.

• Describe the physiological reactions that product the fight or flight response.
• Explain the relationship between stress and illness.
• Define and give examples of very aggressive and very passive behavior.
• List some characteristics of active listening and explain its purpose.

Learning objectives

• Explain state variations and crematory regulations.
• Discuss who has the legal authority to authorize cremation.
• Describe the effect that cremation has on the funeral industry, now, and in the foreseeable future.
• Identify changes in religious beliefs regarding the acceptance of the cremation process, and identify which religions expressly prohibit cremation.

Chapter 1: Complying with the Funeral Rule ~ 3 CE hours

Chapter 2: Formaldehyde Monitoring Update ~ 2 CE hours

Chapter 3:Funeral Industry Trends: Moving Forward ~ 3 CE hours

Chapter 4: It's Not Your Father's Funeral Home ~ 3 CE hours

Chapter 5: OSHA and CDC Compliance for the Funeral Profession ~ 1 CE hour