Communication in Health Care

$22.95
About the Course

Effective communication fosters the development of successful patient-provider relationships, which have a positive impact on patient outcomes and satisfaction. This course discusses the fundamentals of communication science and its specific relevance in nursing practice. It explores impediments to effective communication in healthcare settings, including the cultural, environmental, and organizational barriers to communication that can contribute and disrupt valuable interactions for healing.  The course presents nurses with evidence-based strategies to improve the effectiveness of their communication with patients, families, and colleagues.

Learning Outcomes:
Upon completion of this course, the learner will be able to: 
  • Discuss fundamentals of human communication and their application to communication in nursing practice.
  • Identify barriers to nurse-patient communication that impede positive patient outcomes.
  • Identify strategies to improve the effectiveness of nurse-patient communication.

About the Authors:

Mary Elaine Southard, DNP, RN, APHN-BC, HWNC-BC, DipCHom, is a national and international leader, educator, author, and clinician in integrative health and nurse coaching whose 40-year career has spanned varied healthcare settings and diverse populations. Dr. Southard holds a BSN from Misericordia University, an MSN in adult health and illness with a concentration in oncology from the University of Pennsylvania, a post-master’s certificate as a holistic nurse practitioner from New York University, and a doctorate in nursing practice in integrative health and healing from the University of Minnesota. She holds a diploma in clinical homeopathy from the Center for Development and Education of Homeopathy. Dr. Southard is a national leader in nurse coaching, motivational interviewing, and patient engagement. She has extensive expertise in telehealth and the nuances of communication skills in this arena. As a psychiatric-mental health nurse educator, her research focuses on using the Omaha System in nurse coaching as a feasible tool to capture data for practice, documentation, and information management. Dr. Southard is adjunct faculty at Marywood University, Scranton, Pennsylvania, and also maintains a private integrative consulting and coaching practice in Scranton, Pennsylvania.

Barbara Shahinian, BBA, is a freelance writer and consultant specializing in content and communication strategies for healthcare professionals and organizations. She previously served as the executive vice president for content and creative for Gannett Healthcare Group, a media company dedicated to the creation and distribution of continuing education activities, professional news, and employment opportunities for registered nurses, physical therapists, occupational therapists, and dietitians. In that capacity, she was responsible for company-wide strategy, development, and distribution of content and marketing creative across print, digital, and social media channels. She is the former editor in chief of the print magazines and companion websites Nurse.com, TodayinPT, TodayinOT, and Nutrition Dimension.
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