Nuance Selected by CHRISTUS Health for Enterprise-Wide Speech Recognition, CDI Deployment


Burlington, MA – Nuance Communications, Inc. has announced it has been selected by CHRISTUS Health, one of the 10 largest Catholic not-for-profit health systems in the U.S., for an enterprise-wide physician documentation improvement initiative to improve how physicians work with inpatient and ambulatory EHRs with the additional benefit of improving financial performance.

This broad implementation replaces multiple competitive systems, adding Nuance’s full suite of clinical documentation solutions including Nuance’s back-end medical transcription, as well as Nuance PowerScribe 360 and Nuance Dragon Medical for real-time speech-enabled physician documentation. This multisite deployment will arm physicians practicing at CHRISTUS Health facilities across care settings with a full array of clinical documentation solutions to streamline the process of rapidly entering complete and compliant patient information while using MEDITECH, athenahealth and various radiology systems.

“We chose Nuance because of the superior performance of its solutions, strong track record of innovation and the company’s willingness to create a business model of shared risks where the company is rewarded based on our success with the technology. Beyond speech recognition, Nuance’s advanced natural language understanding and computer-assisted physician documentation technologies, and unique integrations with IMO, MEDITECH and athenahealth are critical to our physicians’ workflow efficiency and were an important part of our rationale for selecting Nuance,” says S. Luke Webster, MD, vice president and CMIO, CHRISTUS Health.

“As we have seen in numerous other client sites where we have displaced competitors’ systems, we’ve already observed dramatic improvements in CHRISTUS’s key performance indicators, such as a 38% reduction in average report turnaround time across radiology and all other clinical areas, as well as a significant reduction in operating costs using our solutions,” said Peter Durlach, senior vice president of marketing and product strategy, Nuance. “Clients such as CHRISTUS Health have come to rely on our clinical documentation improvement solutions to drive superior clinical and financial outcomes for the organization while simultaneously enabling their clinicians to improve their efficiency and satisfaction – freeing them to focus on their true purpose: caring for patients.”

While not part of the initial deployment, Nuance’s global client base and success in Latin America was also important to CHRISTUS’ partner selection because the Catholic healthcare organization has more than 60 hospitals and long-term care facilities across many states with large multi-lingual populations, as well as sites in Latin America.

For more information, visit nuance.com.

About The Author

Each year more than 350,000 professionals advance their career with Elite Learning.