HI Blogs & Columns Resource Center

The Patient as a Customer

Combining customer service and quality patient care can be a challenge Working in retail healthcare for the past eight years, I have learned that one of the most unique aspects of our role is learning to see the patient as a customer first. This…

Heart at work

It had been a long day, with endless lines of flu like illness. As a nurse I always anticipate the lines this time of year and try to focus on one patient at a time. And yet, that day, I was just glad the…

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