The Unfulfilled Promise of EHRs

American consumers were promised increased efficiency and lower costs. What’s gone wrong?

About ten years ago, the United States government claimed that discarding paper medical charts for electronic records would make health care better, safer, and cheaper.

But after a full decade and approximately $36 billion in spending, the digital revolution seems to have slowed or gone entirely off the tracks.

That was the finding of an investigation by Kaiser Health News and Fortune magazine. Veteran reporters Fred Schulte of KHN and Erika Fry of Fortune spent months digging into what has happened as a result.

The main causes, according to the reporters:

  • Patient harm
  • Signs of fraud
  • Gaps in interoperability
  • Doctor burnout
  • Web of Secrets

In the coming months, Elite will take a deeper look into these concerns and see what, if anything, can be done to right the revolution.


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