Tag: customer service

What Your Clients Secretly Want from You

Shhhh…..don’t tell! We’ve figured out what your clients secretly want from you! As salon professionals, you’re in the business of helping your clients look and feel beautiful. Think about what you would want from your hair stylist, manicurist, or esthetician. We asked around and found…

Winning Back Customers

We’ve heard it over and over again “the customer is always right.” Well, that’s because it’s true. If you’ve been trying to win back customers, the first and foremost thing you need to do is find out the reason why you lost them in…

Nursing Customer Service Initiative

This article appeared May 28 on the online edition of ADVANCE. 1. Centers for Medicare and Medicaid Services Center for Consumer Information & Insurance Oversight. Dec. 21, 2010. https://www.cms.gov/CCIIO/Resources/Fact-Sheets-and-FAQs/ratereview.html 2. Rau J. Nearly 1,500 Hospitals Penalized Under Medicare Program Rating Quality. Nov. 14, 2013. http://www.kaiserhealthnews.org/stories/2013/november/14/value-based-purchasing-medicare.aspx 3. Rau…

Nursing Customer Service Initiative

Since the implementations of the Affordable Care Act, hospitals across the country have started seeing the impact of less than impressive customer satisfaction scores have on their financial bottom line.1 With a renewed focus on excellence in the areas rated, healthcare leaders are focusing…

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