Tag: healthcare

Customer Service in Healthcare

Most well-run healthcare organizations succeed in providing effective medical intervention; however, they sometimes come up short on the customer service end of care. “We assume we provide caring, compassionate, empathetic care, but do we?” asked Dennis Bush, PA, MHA, senior managing director of the…

Customer Service in Healthcare

This article appeared April 5 in the online edition of ADVANCE. 1. Disney: The Force Is Strong With This One. Feb. 3, 2013. http://seekingalpha.com/article/1152791-disney-the-force-is-strong-with-this-one. 2. Jones B. A Model of Customer Service. Nov. 20, 2012. http://disneyinstitute.com/blog/blog_posting.aspx?bid=117#.URlCBo4rUfk. 3. Garman K. The Opportunity Most Companies Miss. http://thegallupblog.gallup.com/2012/10/the-opportunity-most-companies-miss.html.

Stem Cell Research & the Healthcare Economy

The healthcare delivery system in the U.S. is complex, costly and cumbersome and for many years, politicians and their constituents have sought to implement effective reform in order to make access to services more affordable and seamless. In spite of the effort, little has…

Stem Cell Research & the Healthcare Economy

This article appeared Feb. 24 in the online edition of ADVANCE.  1. Eve, D., et al. (2008). Stem cell research and health education. American Journal of Health Education, 39(3), 167-179. Retrieved from EBSCOhost. 2. Park, A. (2011, June 27). The tiniest transplant: The great promise of…

Tobacco-Free Health Care Workplaces

Regardless of your profession, if you have applied for a job in the last, say, two decades, then you may have taken a pre-employment drug test. Increasingly, however, healthcare employers are looking to screen out not only users of street drugs, alcohol and prescription…

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