Tag: Retention

Dealing with Negative Reviews

We’ve all been there. It starts off as a normal day: taking clients, making appointments, business as usual. During a lull you pull out your phone and check your salon’s social media page… only to read a terrible review from your last customer. In…

following up with clients

Following Up With Clients Without Being Pushy

Following up with clients can be tricky, here’s how: We were taught in school how to perform services and sell products, but we weren’t taught etiquette for following up with clients. We’ve all experienced one time or another when we’ve let a client slip…

Engaging Clinical Nurses in Recruitment and Retention

Formal interview tool encourages staff input into hiring practices Pennsylvania Hospital, a 500-bed urban teaching hospital in Philadelphia, one of 5 Magnet ® designated hospitals within the Penn Medicine Health System, is committed to providing the highest quality patient care. Pennsylvania Hospital recognizes the…

Customer Appreciation During the Holidays

The holidays are a very busy time for nearly every salon professional, as clients are trying to get those last-minute appointments to look great for the many events they will soon be partaking in. During the craziness of it all, it can be easy…

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